Working Together

At 2th Independent Dental Practice we are commited to providing the highest standard of care for our patients.  Here is what we feel we owe to each other to each other to fulfill this commitment. It is what we would like our relatationship with you to be built upon.

If you have any concerns at all we are happy to discuss them with you.

Will listen when you talk

Will make sure that you receive full information about our services and treatments

Will tell you in advance the cost of any treatment, and we will always do our very best for you always try to keep to time because we know everyone hates to be kept waiting

Will always try to remind you of your appointment by telephone, but please do not rely solely on this service

Will provide as much notice as possible when appointments have to be changed or cancelled to explain the reasons are constantly striving for excellence and in order to achieve this we need your help by letting us know whenever anything does not meet your expectations.

We will apologize and make amends if we do not perform as we promise.  You can be the judge of our performance.

Should not cancel or change your appointment, only when necessary and with 48 working hours notice.  We can then offer the reservation to someone else.

Should arrive on time for your visit

Should settle payment at each visit or when requested

Should advise us of any changes to your contact details to help us keep our records up to date and to ensure that we are able to contact you

May be requested to refer at least one person whom you feel would benefit from the services we offer, in this way we can always have a flow of new patients, allowing the practice to continue to develop

We would be very pleased to receive any feedback you may have about our service.

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

If you would like to comment about any aspect of our service please contact us in person, or if you prefer write to:

The Practice Manager, 2TH Dental Practice, 89 Northampton Road, Market Harborough, LE16 9HD.

If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with the Dental Complaints Service on 08456 120 540 or visit www.dentalcomplaints.org.uk

All Dental Professionals are registered with and regulated by the General Dental Council.

General Dental Council
www.gdc-uk.org
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800
37 Wimpole Street
London
W1G 8DQ