Working Together

At 2th Independent Dental Practice we are commited to providing the highest standard of care for our patients.  Here is what we feel we owe to each other to each other to fulfill this commitment. It is what we would like our relatationship with you to be built upon.

If you have any concerns at all we are happy to discuss them with you.

Will listen when you talk

Will make sure that you receive full information about our services and treatments

Will tell you in advance the cost of any treatment, and we will always do our very best for you always try to keep to time because we know everyone hates to be kept waiting

Will always try to remind you of your appointment by telephone, but please do not rely solely on this service

Will provide as much notice as possible when appointments have to be changed or cancelled to explain the reasons are constantly striving for excellence and in order to achieve this we need your help by letting us know whenever anything does not meet your expectations.

We will apologize and make amends if we do not perform as we promise.  You can be the judge of our performance.

 

Should not cancel or change your appointment, only when necessary and with 48 working hours notice.  We can then offer the reservation to someone else.

Should arrive on time for your visit

Should settle payment at each visit or when requested

Should advise us of any changes to your contact details to help us keep our records up to date and to ensure that we are able to contact you

May be requested to refer at least one person whom you feel would benefit from the services we offer, in this way we can always have a flow of new patients, allowing the practice to continue to develop